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Right of cancellation



Cancellation instruction & cancellation form


A cancellation right is entitled to consumers after the following possible specification and consumer is every natural person who closes a legal deal for purposes which can be added predominantly neither her commercial ones nor her independent professional activity:


A. Cancellation instruction


Right of cancellation


You have the right to revoke this contract within fourteen days without giving reasons.


The cancellation term amounts fourteen days from the day in which you or one third named by you, who is not the carrier, which have taken the last product in possession.


To use your cancellation right, you have to inform us (Saatkamp GbR, Lehmkuhlen 4, 24629 Kisdorf, Germany, Tel. : 01622312294, e-mail: info@support81-shop-northend. de) by means of an unequivocal explanation (for example a letter sent by post or e-mail) about your decision to revoke this contract. You can use for it the enclosed withdrawal form which is not prescribed.


For the protection of the cancellation term it is sufficient that you inform us about the exercise of the cancellation right before the cancellation term.


Follow of the cancellation


If you revoke this contract, we have to pay you back all payments which we have received from you, including the delivery expenses (with the exception of the additional costs which arise from the fact that you have chosen another kind of the delivery than which from us offered, most favorable standard delivery) immediately and at the latest within fourteen days from the day you informed us about the cancellation of this contract. For this repayment we use the same payment method which you have used with the original transaction, unless, something else was agreed with you expressly; in no case remunerations are calculated to you because of this repayment. We can refuse the repayment, until we have got back the goods again or we get a proof from you that you send back the goods, depending on which is the former time.


You have to send us in any case the goods back at latest within fourteen days after you informed us about the cancellation of the contract. The term is protected if you send the goods before the term of fourteen days.


You bear the immediate costs of the return of the goods.




Exclusion or untimely extinction of the cancellation right


The cancellation right is not valid for consumer who belong at the time of the contract conclusion to no member state of the European Union and whose sole residence and address of delivery lie at the time of the contract conclusion beyond the European Union.


General tips


1) Please, avoid damages and pollutions of the product. Please send back the goods in original packaging with all accessories and with all packaging components to us. Use if necessary a protecting overpack. If you do not own the original packaging any more, please provide with a suitable packaging for a sufficient protection from damages in transit.


2) Please do not send back the goods with a unfree shipping method.


3) Please note that the precalled digits 1-2 are not a condition for the effective exercise of the cancellation right.


B. Cancellation form


If you want to revoke the contract, please fill this form and send it back to us.




Saatkamp GbR
Lehmkuhlen 4
24629 Kisdorf
E-Mail: info@support81-shop-northend.de


Herewith I / we revoke (*) from myself (*) concluded contract about the purchase of the following goods (*) / the performance of the following service (*)






ordered on (*) ____________ / received on (*) __________________


name of the consumer


adress of the consumer


Signature of the consumer (only required for written letter)